Problem

Our client, one of the top home security system providers, came to us with a request to develop a way for its solution to communicate alerts and other system updates and statuses to the homeowners.

Solution

We decided to use video calls as a primary channel of communication. Since the system includes multiple sensors installed throughout the house including windows and doors, the client, in some cases, wanted a user to check the level of threat first before signaling the alarm or contacting the police. For example, suppose the window sensor detects a motion nearby. In that case, the users get an instant video call with a recorded motion activity and a live stream of a current situation. If the users see a threat, they proceed to further actions. But it may as well be their cat hunting the squirrels near the window.