Yes, we support global networks with hundreds of thousands of customers.

No, customers need a license to activate the product purchased from Mobius.

We provide lifetime and yearly based licenses depending on the customer’s request.

Depending on requirements we may provide POC (proof of concept) and/or temporary licenses.

Yes. The POC license is valid for 3 months and may be ordered prior to ordering the complete license. In case a customer decides to order the complete license after 3 months, the POC license price would be deducted from the complete license price.

Mostly it depends on the product, but typically, the license covers the number of nodes where the product is installed, with an optional SLA (service-level agreement) for additional support.

We offer support with issues that arise from using Mobius licensed products in the following areas: if there is an issue with a Mobius product; queries regarding Installation of Mobius products; queries regarding the configuration of Mobius products; queries about how to use the API’s; diagnosis; bug reports (depending on the support policy); bug fixes.

If a bug is reported in a product and verified by Mobius, it will be treated under the agreed SLA Agreement.Depending on the impact it has in production, Priority 1 or Priority 2 will be assigned; however, we reserve the right to reclassify bugs as incorrect usage of a product. Mobius doesn’t provide a SLA on fixing time.

-Support service operating hours: 10:00 – 23:00 Kyiv Time (UTC+2 \ EET); support channel: web support with limited Skype and phone support (only in urgent cases); number of cases: unlimited; response time for initial and ongoing responses: Priority 1 (Urgent): 1 business day, Priority 2 (High): 1 business day, Priority 3 (Normal): 2 business days.

Customers can set the priority level of their ticket when submitting via web/phone. However, we reserve the right to reclassify the priority level as more or less urgent at any time if we reasonably believe the classification is incorrect. If you do not choose a priority level when you create a ticket, the ticket will default to Priority 3. Priority 1 (Urgent): there are fatal errors or errors which impact major functions of the use of the software. Does not include development issues or problems in staging environments. Priority 2 (High): consists of errors disabling only certain non-essential functions or impairing major functions where the software is still operational. Priority 3 (Normal): defined as a minimal impact error, all errors that are not Priority 1 or 2. Includes Production, Development and Staging environments.